1eec Frequently Asked Questions

Registering at 1eec takes under two minutes. Click the registration button on the homepage, enter your email address, choose a strong password, and fill in your basic personal details. You must confirm that you are 18 years or older and agree to the Terms & Conditions. Once submitted, a verification email is sent to your inbox. Click the confirmation link and your 1eec account is ready to use.

1eec requires identity verification before processing your first withdrawal. Accepted documents include your CNIC (Computerised National Identity Card), a valid Pakistani passport, or a driving licence. You will also need to provide proof of address (a utility bill or bank statement dated within three months) and proof of ownership of your payment method — for example, a screenshot showing your JazzCash or Easypaisa mobile number.

No. 1eec strictly enforces a one-account-per-person policy. Duplicate accounts — whether registered under the same name, the same payment method, the same IP address, or the same device — are prohibited. If multiple accounts are detected, all associated accounts may be closed and balances voided. If you have accidentally created a duplicate, contact 1eec support immediately to resolve it.

If you cannot log in, first try the "Forgot Password" option on the login page — a reset link will be sent to your registered email. Check your spam folder if it doesn't arrive within a few minutes. If your account has been suspended or locked for security reasons, contact 1eec support at [email protected] with your registered email and username and the support team will investigate and assist you.

You can request permanent account closure by contacting 1eec support at [email protected]. Identity verification is required before closure is processed. Any active bets will be settled according to standard rules, and your remaining PKR balance will be returned to you via your registered payment method. If you are closing your account due to a gambling problem, 1eec recommends using the self-exclusion tool instead — it prevents re-registration as well.

Log in to your 1eec account and go to the cashier section. Select JazzCash as your deposit method, enter the amount in PKR, and confirm. You will receive a payment prompt on your JazzCash-registered mobile number. Approve the transaction using your JazzCash PIN. Funds are credited to your 1eec account balance almost instantly — typically within 30 seconds to 2 minutes. JazzCash deposits are available 24 hours a day, 7 days a week.

Minimum deposit amounts at 1eec vary by payment method. For JazzCash and Easypaisa the minimum is typically PKR 500. For bank transfers via HBL, UBL, Meezan Bank, or Bank Alfalah the minimum is generally PKR 1,000. For USDT TRC20 deposits the minimum is set in USDT equivalent and is displayed in the cashier at the time of deposit. Current minimums are always visible in the cashier before you confirm a transaction.

For verified accounts, Easypaisa withdrawals from 1eec are typically processed within 1 to 4 hours during Pakistan Standard Time operational hours. Processing times may be longer during peak periods or if additional verification is required. Your KYC must be fully completed before any withdrawal request can be actioned. Once approved by 1eec, the funds appear in your Easypaisa wallet almost immediately.

1eec does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa, your bank, or your USDT wallet — may apply their own transaction fees outside of 1eec's control. For USDT TRC20 transactions, standard TRC20 network fees apply. Always check with your payment provider for any applicable fees before initiating a transaction.

Yes. 1eec supports USDT TRC20 deposits for players who prefer crypto transactions. In the cashier, select USDT TRC20, and a unique deposit wallet address will be generated for your session. Send only USDT on the TRC20 network to this address — sending other tokens or using a different network will result in permanent loss of funds. USDT deposits are converted to PKR at the prevailing rate at the time of credit.

Delays can occur for several reasons: your KYC verification may be incomplete or pending review, the withdrawal amount may have triggered an additional security check, or your payment provider may be experiencing delays on their end. Log in to your 1eec account and check your withdrawal status in the transaction history. If the status shows "pending" for more than 6 hours, contact support at [email protected] with your transaction reference number.

1eec offers a wide range of cricket betting markets covering PSL fixtures, international Test matches, ODIs, and T20 internationals involving Pakistan. Available markets include match winner, top batsman, top bowler, total runs over/under, method of dismissal, and ball-by-ball live in-play markets. PSL markets go live as soon as fixtures are officially confirmed and are updated in real time during matches.

During a PSL match, 1eec updates in-play odds in real time based on the current match situation — runs scored, wickets fallen, overs remaining, and pitch conditions. Odds can shift significantly ball-by-ball, especially in the final overs of a T20. Ball-by-ball markets may be temporarily suspended if data feeds are interrupted or if a key event (wicket, boundary) is being processed. Always confirm odds at the point of bet placement, as they can change before your bet is accepted.

Yes. All slot games available at 1eec are supplied by licensed third-party providers — including JILI and other certified studios — whose Random Number Generators (RNGs) are independently audited for fairness. The theoretical Return to Player (RTP) for each slot is displayed within the game's information panel or paytable, typically ranging from 92% to 97% depending on the title. 1eec does not modify game outcomes in any way.

Absolutely. 1eec is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, navigate to 1eec.net, and log in. All games, including JILI slots, PSL cricket betting, and live casino, are available through the mobile-optimised interface. The Platform is designed to work smoothly on mid-range smartphones commonly used across Pakistan.

1eec offers a welcome bonus for new players on their first deposit. The specific bonus percentage and maximum PKR amount are displayed on the promotions page, which is updated regularly. To claim it, register a new account, make your first qualifying deposit via JazzCash, Easypaisa, or bank transfer, and opt in to the welcome offer during the deposit process. The bonus is credited to your account automatically once the qualifying deposit is confirmed.

A wagering requirement is the number of times you must wager a bonus amount before it can be withdrawn as cash. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place PKR 30,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while some table games may contribute less. Full contribution rates are listed in each promotion's individual terms.

Yes. All 1eec bonuses carry a validity period, typically 7 to 30 days from the date of crediting, during which wagering requirements must be met. If the validity period expires before requirements are fulfilled, the remaining bonus balance and any associated winnings are forfeited automatically. The exact validity period for each offer is stated in the promotion's individual terms and conditions. You can check your active bonuses and remaining time in your account dashboard.

Some 1eec bonuses are applicable to sports betting including PSL cricket markets, while others are specific to casino games or slots. Whether cricket betting contributes to wagering requirements — and at what percentage — is specified in the individual promotion terms. Always read the specific terms for each bonus before opting in. Sports-specific promotions are occasionally offered around major PSL fixtures and international cricket events.

The minimum age to register and play at 1eec is 18 years. This applies to all products on the Platform — cricket betting, casino games, slots, Super Keno, and golf betting. 1eec enforces age verification through mandatory KYC before processing withdrawals. Any account found to belong to a person under 18 will be closed immediately, winnings voided, and deposits returned in accordance with applicable regulations. 18+ only — no exceptions.

Log in to your 1eec account and navigate to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits in PKR. The limit activates immediately once confirmed. If you later want to reduce your limit, the change takes effect right away. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. 1eec strongly recommends setting limits before you start playing.

Self-exclusion permanently closes your 1eec account and prevents you from re-registering. It is designed for players who feel their gambling has become a problem and want a definitive barrier. To activate it, go to Account Settings, open the Responsible Gaming tab, and select Self-Exclusion. The process is immediate — your account is locked the moment you confirm. Any remaining PKR balance is returned to you after identity verification. Self-exclusion cannot be reversed.

Yes. 1eec's Responsible Gaming tools include cooling-off periods of 24 hours, 72 hours, 1 week, 1 month, or 3 months. During a cooling-off period your account is locked for play and deposits, and you will not receive any promotional communications from 1eec. The cooling-off period cannot be shortened once started. You can activate a cooling-off period instantly from the Responsible Gaming section in your account settings — no support ticket is required.

1eec support is available via live chat inside the Platform during Pakistan Standard Time operational hours — typically the fastest option for urgent queries. For non-urgent issues, account questions, or formal complaints, you can email [email protected]. Include your registered username or email address and a description of your issue. The team typically responds to emails within 24 hours. For responsible gaming emergencies — such as needing an immediate account restriction — live chat is recommended.